Thank you for shopping at Zolaymi! We want you to be delighted with your purchase, but we understand that sometimes things don’t work out as expected. Our return and refund policy is designed to make the process as straightforward as possible.

Return Period

You have 14 calendar days to return an item from the date you received it.

Eligibility Criteria for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of use or are not in their original condition may be subject to a restocking fee or may not be eligible for a refund.

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] within the 14-day return period. Please provide your order number and details about the product you would like to return. We will respond with instructions on how to proceed with the return.

Refund Process

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Return Shipping

The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item).

Exchanges

At this time, we do not offer direct exchanges. If you require a different size or color, please initiate a return, and then place a new order for the desired item.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].

Thank you for shopping at Zolaymi!