Acceptable Use Policy

1. Scope

This Acceptable Use Policy applies to Website use, customer accounts, support systems, client instructions, Projects, integrations, uploaded materials, automated workflows, APIs and communications connected to Zolaymi Services.

Customers are responsible for ensuring that their businesses, instructions, content, data, products, services, marketing, tracking, consent practices and customer communications comply with applicable law and third-party platform rules.

2. Prohibited activity

You may not use Zolaymi Services, systems or communications for illegal, harmful or abusive activity, including:

• Illegal activity, fraud or deceptive business practices.
• Phishing, malware, credential theft, unauthorized access or security circumvention.
• Spam, unlawful scraping or unlawful customer tracking.
• Intellectual-property infringement, counterfeit products or stolen goods.
• Exploitation, harassment, hate or violent extremist content.
• Non-consensual intimate content or child sexual abuse material.
• Illegal adult services, illegal gambling, illegal weapons transactions or controlled substances.
• Sanctions evasion, money laundering, terrorist financing or misleading financial schemes.
• Unauthorized surveillance, review manipulation, fake reviews, cookie or consent circumvention, or instructions designed to bypass privacy choices.

3. Restricted business categories

The following categories are not automatically unlawful, but require prior written approval, evidence of lawful operation, required licences, appropriate compliance controls and payment-provider compatibility:

• Cryptocurrency.
• Financial services.
• Gambling.
• Adult businesses.
• Weapons-related businesses.
• Supplements.
• Pharmaceuticals.
• High-risk regulated businesses.

Zolaymi may decline these projects at its discretion, especially where legal, platform, payment-provider, reputational or security risk is unclear.

4. Uploaded materials, access and instructions

Uploaded materials must be relevant, lawful and free from unnecessary personal data. Do not submit malware, stolen credentials, unauthorized customer exports, full card data, secrets or materials you are not authorized to share.

You must not request access to systems you do not own, manage or have permission to administer. You must not instruct Zolaymi to disable security, hide tracking from users, bypass consent tools, manipulate reviews, evade platform rules or misrepresent customer communications.

5. Suspension, refusal and investigation

Zolaymi may suspend, refuse or terminate work when activity appears unlawful, required evidence is not provided, continued work creates material legal, security, reputational or platform risk, a third-party provider prohibits the activity, instructions change after onboarding, or the Customer misrepresented its business.

Where appropriate, Zolaymi may ask for additional information, pause work, preserve relevant records, limit access, disable affected integrations, report abuse to providers or authorities where legally required, and cooperate with lawful investigations.

6. Appeal and contact procedure

If you believe Zolaymi refused, suspended or terminated work by mistake, contact [email protected] with your business name, project reference, explanation, supporting evidence and requested resolution. Zolaymi will review the information in good faith, but is not required to continue work that creates unacceptable legal, security, reputational or platform risk.

Zolaymi LLC can be contacted using the details below. Do not send passwords, API keys, payment-card information, full customer exports, or other sensitive information through ordinary email unless a secure transfer method has been agreed.

• General support: [email protected] (support at zolaymi dot com)
• Privacy and data-rights requests: [email protected] (contact at zolaymi dot com)
• Legal notices: [email protected] (legal at zolaymi dot com)
• Telephone: +1 602 661 9771
• Website: https://www.zolaymi.com
• Public business mailing address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States