Our Process

A repair process designed to reduce guesswork and production risk.

The process is structured around evidence: what is failing, where it fails, what changed and how the repair is validated.

Collect symptoms, review access requirements, identify affected systems and define deliverables.

Confirm the issue, test affected devices and flows, record errors and avoid changing production prematurely.

Review logs, check plugin conflicts, inspect configuration and trace network or transaction events.

Use staging where possible, make controlled changes, avoid unnecessary plugins and record modifications.

Test checkout, payment flow, emails, analytics and mobile behavior after the repair.

Document changes, explain outstanding risks, provide maintenance recommendations and confirm completion criteria.

Start with the symptoms.

You do not need to diagnose the root cause before asking for help. Send what you are seeing and what changed recently.